FAQ

What is included in the packing?

Crystal ball night lamp and a Wooden Base with a 1.2m USB cable.

 

What is the diameter of the lamp?

6cm.

 

Can I return the product after I opened it?

No, the product can be returned only before being opened.

 

How is the lamp powered?

The lamp is powered via a 1.2m USB cable that must remain connected to the wooden base for the light to function.

 

Can I use a power bank to power the lamp?

Yes, the lamp can be powered using a power bank, laptop, or any USB-compatible adapter.

 

Is the lamp safe for kids?

Yes, the lamp is designed to be safe and is a great addition to children’s rooms. However, it should be used under supervision due to the USB cable.

 

How long will it take to receive my order?

Shipping times may vary depending on your location. Typically, orders are delivered within 12 days.

 

Can I use the lamp outside?

The lamp is intended for indoor use only. Using it outside may expose it to elements that could damage the product.

 

Do you offer a warranty on the product?

Yes, we offer a [insert timeframe] warranty against manufacturing defects. Please contact us if you experience any issues.

 

What are the care instructions for the lamp?

To keep your lamp in perfect condition, avoid contact with water and clean the crystal ball and wooden base with a soft, dry cloth.

 

What if my product arrives damaged?

If your product arrives damaged, please contact our support team within [insert timeframe] to arrange a replacement or refund.

 

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods through our website.

 

How can I track my order?

After placing an order, you will receive a confirmation email with tracking information once your order is shipped.